Outsource Call-Center
Pro-Consulting opened a contact center in 2018 to expand the range of marketing tools to improve the quality of consulting services and maximize business satisfaction when working in the market.
Call-center has a number of competitive advantages in comparison to traditional polls, personal sales and mailings by e-mail:
- The timing and cost of conducting telephone surveys, checking the quality of customer service, identifying brand loyalty and promoting products are much cheaper than traditional tools. The result, at the same time, practically does not differ, which makes it possible to use the marketing budget more effectively.
- Individual approach. Our technical capabilities and human resources make it possible to provide optimal terms and scalability for the project.
- Quality control at all stages. You can trace the quality of our operators' work, listening to calls, and monitor the formation of an online report at any time.
- Analytical data processing. The final reports with conclusions and recommendations are thoroughly tested by analysts of Pro-Consulting (a company with 14 years of experience in the market research).
Services of our Call Center:
- In-depth Telephone Surveys (CATI) - a tool that allows you to determine the portrait of a consumer, identify his interest in your product, understand the level of trust in your brand and the loyalty of your products.
- Sociological and political surveys are the basic tool for determining attitudes in society and attitudes to important events taking place in the country.
- Mystery Caller service allows to identify the strengths and weaknesses of your employees, determine the need for a reward system, or conduct training to improve the quality of communication with customers and increase profits.
- Telemarketing (advertising and sales by phone) allows to optimize the cost of sales. Our operators will present your products from the best side.
To order market analysis or another services, or to purchase a published project, please contact us via
info@pro-consulting.ua or +38 (044) 233-34-32
