Mystery Calling

If the effectiveness of your business to some extent depends on the effectiveness of phone communication between managers and clients or partners, this service is just for you.

Online store, support service, dispatch service – these and similar units are objects of research using the Mystery Calling service.

A professionally trained call center operator will call your managers and conduct a dialogue with them according to a previously developed script.

Thanks to the mystery call you will identify:

  • how managers behave at the first contact with a client;
  • how stress resistant your employees are in various communication situations;
  • with what degree of professionalism your product is presented over the phone;
  • what marketing techniques are used by your employees when making phone sales and how effective they are;
  • how fully the corporate standards of communication are maintained, including "difficult" clients;
  • reaction to repeated calls from "dull" customers.

You may have introduced a new customer service or launched a new product and would like to know if your employees are properly presenting those products to customers. In this situation, the Mystery Calling service will also be relevant.

Together with the analytical report, you will receive an audio recording of a phone conversation and a questionnaire with the compliance quality assessments by the selected criteria. Thus, the client will be able to verify the correctness of the conclusions made by himself or contact a third-party expert.

Mystery calling is an effective tool designed to monitor the work of the company's internal processes when communicating with clients and the impact of the "human factor" on their productivity. Using this service from the Pro-Consulting’s arsenal, you provide managing feedback that will allow you to adjust the work of your business in order to achieve maximum results.

Published market research reports portfolio can be found at the link

To order market analysis or another services, or to purchase a published project, please contact us via or +38 (044) 233-34-32, +38 (063) 044-24-02

Contact us