Study of the experience of using the Prozorro.Sale platform. 2025
| Date of Preparation: | April 2025 year |
| Number of pages: | 24, Arial, 1 interval, 10 skittles |
| Graphs and charts: | 13 |
| Tables: | 17 |
| Payment method: | prepayment |
| Production method: | e-mail or courier electronically or in printed form |
| Report language: | Ukrainian, Russian, English |
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Detailed contents:
1. Experience of using “Prozorro.Sale”
2. Results of the survey
3. Working with documents: assessment of bureaucratic barriers
- Difficulty in preparing or uploading documents
- Cases of rejection of applications due to errors in documents
4. Payment and financial issues
- Difficulties with payment of registration and guarantee fees
- Convenience of payment methods
5. Automation and mobile application
- Convenience of automated functions (document generation, verification, editing)
- Desired functions and automation of other processes
- Willingness to pay for automated services
6. Conclusions and recommendations
- Main conclusions
- Recommendations for improvement (feasibility of developing application automation)
List of Tables:
1. Full list of problems and barriers in interaction with Prozorro.Sale, April 2025, N=12
2. Ranked list of errors in interaction with Prozorro.Sale, April 2025, N=10
3. Profile of users of ACTION and CEP on the ProZorro.Sale platform, April 2025, N=56, number, %.
4. Profile of users of Diya and QES in Prozorro.Sale among individual entrepreneurs, April 2025, N=6, number, %.
5. Profile of users of ACTION and QEP in Prozorro.Sale who have experienced errors, April 2025, N=20, number, %.
6. Profile of users of ACTION and QES in Prozorro.Sale among sole proprietors who have experienced errors, April 2025, N=2, number, %.
7. Profile of ProZorro.Sale users who had difficulties with payment, April 2025, N=9, number, %.
8. Profile of ProZorro.Sale users who had difficulties with payment, as well as with preparation and uploading of documents, April 2025, N=5
9. List of problems with payment of registration or guarantee fees in Prozorro.Sale, April 2025, N=9
10. Profile of respondents interested in automation of the ProZorro.Sale platform, April 2025, N=25
11. Profile of respondents interested in automation of the ProZorro.Sale platform by gender, experience of use and type of signature, April 2025, N=25
12. Profile of users of DIA and QEP in Prozorro.Sale among individual entrepreneurs interested in application automation, April 2025, N=2, number, %.
13. The list of the most attractive features of the Prozorro.Sale mobile application for interested users, April 2025, N=25, number, %.
14. Suggestions for improving the functionality of the ProZorro.Sale platform, April 2025, N=20
15. Profile of ProZorro.Sale users who expressed their wishes for automation of the platform's functions, April 2025, N=20
16. Distribution of ProZorro.Sale users who voiced their wishes for automation by type of signature, April 2025, N=20, number, %.
17. List of recommendations for improving the ProZorro.Sale service
List of graphs and charts:
1. Breakdown of survey participants by the duration of their experience of using the ProZorro.Sale platform in years, April 2025, N=56, %.
2. Breakdown of survey participants by gender, April 2025, N=56, %.
3. Barriers to using the ProZorro.Sale platform, April 2025, N=56, number
4. Diagram of the information processing model in human-computer interaction
5. Rejection of an application in Prozorro.Sale due to an error in the document, April 2025, N=56, %.
6. Distribution of respondents by responsibility for errors on the ProZorro.Sale platform, April 2025, N=20, number
7. Distribution of respondents by type of signature on the Prozorro.Sale platform, April 2025, N=56, number
8. Difficulties with payment of warranty or registration fees on the ProZorro.Sale platform, April 2025, N=56, %.
9. The most convenient payment methods for users of the ProZorro.Sale platform, April 2025, N=56, %*.
10. Evaluation of the idea of automatic submission of an application with uploading all necessary documents by users of the Prozorro.Sale platform on a scale from 1 to 6, where 1 - “completely uninteresting”, 2 - “uninteresting”, 3 - “rather uninteresting”, 4 - “rather interesting”, 5 - “interesting” and 6 - “very interesting”, April, 2025, N=50, number of people
11. Evaluation of the convenience of automatic generation of documents by the mobile application by users of the ProZorro.Sale platform, April 2025, N=56, %.
12. List of desired functions in the mobile application for users of the ProZorro.Sale platform, April 2025, N=52, number*.
13. Willingness to pay a monthly fee for the application in the amount of UAH 500 per month by users of the Prozorro.Sale platform, April 2025, N=56, number
