Research of the market of laboratory services of Ukraine. 2019
| Date of Preparation: | August 2019 year |
| Number of pages: | (63 PowerPoint) 1 spacing, 10 pins |
| Graphs and charts: | 89 |
| Payment method: | cash or non-cash payment, prepayment |
| Production method: | e-mail or courier electronically or in printed form |
| Report language: | russian |
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List of graphs and charts:
1. Respondents Segmentation by gender
2. Respondents Segmentation by age
3. Clients Segmentation by educational level
4. Children under 18 years
5. Customers Segmentation by income level
6. Clients Segmentation by place of residence, population
7. Respondents pay for utilities
8. The method of payment for utilities among those who pays
9. All respondents who pay for utilities in cash and mainly in cash in PRIVATBANK (number of mentions), by level of education (questions 2 and 23)
10. All respondents who pay for utilities in cash and mainly cash in PRIVATBANK (number of mentions), by employment (questions 2 and 24)
11. All respondents who pay for utilities in cash and mainly cash in PRIVATBANK (number of mentions), by settlements (questions 2 and 22)
12. All respondents who pay for utilities in cash and mostly cash in PRIVATBANK (number of mentions), by income level (questions 2 and 25)
13. All respondents who pay for utilities in cash and mainly cash in OSHCHADBANK (number of mentions), by age (questions 2 and 19)
14. All respondents who pay for utilities in cash and mainly cash in OSHCHADBANK (number of mentions), presence of children under 18 (questions 2 and 21)
15. All respondents who pay for utilities in cash and mostly cash in OSHCHADBANK (number of mentions), by level of education (2 and 23 questions)
16. All respondents who pay for cash in utilities and mainly cash in OSHCHADBANK (number of mentions) by employment (questions 2 and 24)
17. All respondent that pay for cash in utilities and mainly cash in OSHCHADBANK (number of mentions), by settlements (2 and 22 questions)
18. All respondents who pay for utilities in cash and mainly cash in OSHCHADBANK (number of mentions), by income level (questions 2 and 25)
19. All respondents who pay for utilities in cash and mainly cash in Ukrposhta (number of mentions), by age (questions 2 and 19)
20. All respondents who pay for utilities in cash and mainly cash in UkrPoshta (number of mentions), presence of children under 18 (questions 2 and 21)
21. All respondents who pay for utilities in cash and mainly cash in Ukrposhta (number of mentions), by level of education (questions 2 and 23)
22. All respondents who pay for utilities in cash and mainly cash in UkrPoshta (number of mentions) by employment (questions 2 and 24)
23. All respondents who pay for utilities in cash and mainly cash in UkrPoshta (number of mentions), by settlements (questions 2 and 22)
24. All respondents who pay for utilities in cash and mainly cash in Ukrposhta (number of mentions) by income level (questions 2 and 25)
25. Respondents pay for utilities with a card only, by the size of the cities
26. Respondents pay for utilities in cash only, by the size of cities
27. Respondents pay the utilities with card mainly, by age card
28. Respondents pay for utilities in cash mainly, by age
29. Respondents pay for utilities with card only, by age
30. Respondents pay for utilities in cash only, by age
31. Respondents who pay for utilities in all ways (except “card only”) in cities up to 100 (number of mentions)
32. Respondents who pay for utilities in all ways (except “card only”) in Kyiv (number of mentions)
33. Respondents who pay for utilities in all ways (except for “card only”) in regional centers (number of mentions)
34. Respondents who pay for utilities in all ways (except for “card only”) in District centers, cities larger than 200 thousand (Number of mentions)
35. Respondents who pay for utilities in all ways (except “card only”) in cities up to 200 thousand (Number of mentions)
36. Respondents who pay for utilities in all ways (except “card only”) in villages / settlements (number of mentions)
37. Respondents who pay for utilities in all ways (except “card only”), under 25 years old (number of mentions)
38. Respondents who pay for utilities (except “card only”) age 26-35 (number of mentions)
39. Respondents who pay for utilities in all ways (except “card only”) age 36-45 (number of mentions)
40. Respondents who pay for utilities in all ways (except “card only”) age 46-55 (number of mentions)
41. Respondents who pay for utilities in all ways (except “card only”), age over 56 (number of mentions)
42. All respondents who pay for utilities in cash and cash mostly, from the perspective of age (questions 2 and 19)
43. All respondents who pay for utilities in cash and mainly cash, with children under 18 (questions 2 and 21)
44. All respondents who pay for utilities in cash and mainly cash, by education level (questions 2 and 23)
45. All respondents who pay for utilities in cash and mainly cash, by employment (questions 2 and 24)
46. All respondents who pay for utilities in cash and mainly cash, by settlements (questions 2 and 22)
47. All respondents who pay for utilities in cash and mainly cash, by income level (questions 2 and 25)
48. Payment for utilities methods
49. Payment for utilities Methods, TOP-10
50. Payment for utilities Methods for those who pay only by card or mainly card
51. Payment for utilities Methods for those who pay only by card or mainly card (questions 6-7)
52. Reason for choosing an organization to pay bills, in cash at the cashier and terminal, number of mentions (question 5)
53. Other payment methods for utilities Knowledge, number of mentions (question 8)
54. Payment options for utilities in non-bankinging terminals Knowledge (questions 9)
55. Frequency of payment in non-bankinging terminals (question 10)
56. Respondents top up bank cards through banking and non-bankinging terminals, by city size
57. Respondents top up bank cards through banking and non-bankinging terminals, by age group
58. Respondents top up bank cards through banking and non-bankinging terminals, by income level
59. Respondents top up bank cards through banking and non-bankinging terminals by position
60. Respondents top up bank cards in non-bankinging terminals. Periodically and frequently (questions 10), by gender
61. Respondents top up bank cards in non-bankinging terminals. Periodically and frequently (questions 10), by age group
62. Respondents top up bank cards in non-bankinging terminals. Periodically and frequently (questions 10), with children under 18
63. Respondents top up bank cards in non-bankinging terminals. Periodically and frequently (question 10), by city size
64. Respondents top up bank cards in non-banking terminals. Periodically and frequently (questions 10), by level of education
65. Respondents top up bank cards in non-banking terminals. Periodically and frequently (questions 10), by employment rate
66. Respondents top up bank cards in non-banking terminals. Periodically and frequently (questions 10), by income level
67. Paid services in non-banking terminals, number of mentions (questions 11)
68. Probability of non-bankinging terminals recommending to friends and colleagues (number of ratings)
69. Probability of non-bankinging terminals recommending to friends and colleagues (number of ratings)
70. Net Promoter Score calculation among respondents who used non-banking terminals and recommend it to friends and colleagues
71. Reasons for not using non-banking terminals, number of mentions (question 12) Number of mentions
72. Are they aware of the possibility of any bank card immediate topping up in non-banking payment terminals (question 13)
73. Credit card topping up Methods (question 14)
74. Knowledge about the possibility of topping up through non-bankinging terminals by bank card, by age group
75. Knowledge about topping up options through non-bankinging terminals by bank card, by age groups
76. Knowledge topping up options through non-banking terminals of bank card, by income level
77. Credit card topping up methods (14 questions)
78. Method of topping a bank card with cash, preferably cash, online and mainly online, and knowledge of the possibilities of topping up a bank card through non-banking terminals (question 14)
79. Method of topping up a bank card with cash, preferably cash, online and mainly online and knowledge of the possibility of topping up a bank card through non-bankinging terminals (14 questions), by age groups
80. Method of topping up a bank card with cash, preferably cash, online and mainly online, and knowledge of the possibility of topping up a bank card through non-banking terminals (14 questions), by city size
81. Knowledge of bank card topping up options through non-bankinging terminals, by income level
82. Paid services at terminals, number of responses
83. Card topping up Cash channel
84. Online Card topping up Channel
85. Bank card topping up Cash channel (question 15)
86. Online Bank Card topping up Channel (question 16)
87. Terminals Benefits (banking and other companies) for card topping up (question 17)
88. Number of mentions
89. Reason for not using non-banking terminals, number of mentions (question 18)
